Shire Skylights will accept returns for skylight products if you change your mind if the below conditions are met:
- The return is initiated within 7 days of delivery
- The goods are unopened and in original condition
- Returns will need to be shipped directly to the VELUX Warehouse in Sydney and be at the customers expense. If they do not arrive in original condition no refund will be given. This is at the discretion of VELUX Australia.
All flashing products are made to order and are therefore not refundable.
To arrange a return for skylight products please contact: firstname.lastname@example.org
If you have faulty goods please contact email@example.com and describe the defect/damage and we will be in touch to arrange next steps.