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Return Policy

Returns

Shire Skylights will accept returns for skylight products if you change your mind if the below conditions are met:

  • The return is initiated within 7 days of delivery
  • The goods are unopened and in original condition
  • Returns will need to be shipped directly to the VELUX Warehouse in Sydney and be at the customers expense. If they do not arrive in original condition no refund will be given. This is at the discretion of VELUX Australia.

All flashing products are made to order and are therefore not refundable.

To arrange a return for skylight products please contact: sales@shireskylights.com.au

If you have faulty goods please contact sales@shireskylights.com.au and describe the defect/damage and we will be in touch to arrange next steps.

Refunds

 

Under Australian law, you are entitled to a refund or replacement should an item be faulty. We do offer refunds or exchange provided that goods are in brand new and saleable condition within 7 days of purchase and will incur a 20% re stocking fee. Should you choose to return an item purchased from our online store, any postage or freight costs will be at your expense unless the items are faulty. On receipt of the returned item, you will be credited the full purchase price of the item minus the postage or freight fee. Refunds will be credited to your credit card. To obtain a refund, please contact our customer service team at sales@shireskylights.com.au