Return Policy for The Skylight Warehouse
Overview
At The Skylight Warehouse, we are committed to ensuring your satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Our return policy is designed to be fair and compliant with Australian Consumer Law, while also accommodating the specific needs of our customers and our business operations.
Return Conditions (Excludes Custom flashings)
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Time Frame: You may return your purchased items within 7 days of the purchase date. The day you receive your item is considered the purchase date for online orders.
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Product Condition: To be eligible for a return, the item must be in the same condition that you received it. It must also be in the original packaging, unopened. Products with broken seals or opened packaging will not be accepted for returns, unless they are defective.
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Restocking Fee: A restocking fee of 10% of the purchase price will be charged on all returns. This fee compensates for the cost of processing returns and restocking items.
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Shipping and Postage Costs: Shipping or postage costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.
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Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Exclusions
Certain types of goods are exempt from being returned. Custom base flashing items are non-returnable. Please contact our customer service if you have questions or concerns about your specific item.
Process for Returns
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Contact Us: Before returning any product, you must contact our customer service team at sales@shireskylights.com.au or (02) 9542 8287. Our team will provide you with further instructions on how to proceed with the return.
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Return Authorization: You will receive a return authorisation number and instructions on where to send your return. Please do not send your purchase back to the manufacturer unless directed by our customer service team.
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Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the returned item and compliance with our return policy.
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Refund: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, minus any restocking fees and shipping costs.
Compliance with Australian Consumer Law
Our return policy is designed to ensure compliance with Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Questions
If you have any questions regarding our return policy, please contact us at sales@shireskylights.com.au or 02 9542 8287