Under Australian law, you are entitled to a refund or replacement should an item be faulty.

We do offer refunds or exchange provided that goods are in brand new and saleable condition within 7 days of purchase and will incur a 20% re stocking fee.

Should you choose to return an item purchased from our online store, any postage or freight costs will be at your expense unless the items are faulty.

On receipt of the returned item, you will be credited the full purchase price of the item minus the postage or freight fee.

Refunds will be credited to your credit card.

To obtain a refund, please contact our customer service team at

(02) 9542 8287

80 Woodfield Boulevard, Caringbah NSW Australia 2229

ABN 87 601 623 590

©2018 Shire Skylights Pty Ltd